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How can we help?

Find a ride, understand the map, and check the information behind each listing.

On this page
  1. Getting started
  2. Understanding the map
  3. Service statuses
  4. Data & verification
  5. Accounts & saved operators
  6. Rider contributions
  7. Alerts, passport & Call it
  8. Data access & partnerships
  9. Troubleshooting
  10. Contact
  11. Credits & licenses

Getting started

How do I find a ride?

  1. Open the map and choose Find a ride to see listings with confirmed public access. Choose Explore deployments to also see testing, limited access, and planned services.
  2. Search for a city, region, or operator. Use Operators and Status to narrow the results; clear filters if something seems missing.
  3. Open a listing. Read Ride details, Coverage, and Sources & verification, then use its booking or operator link to check current availability.

Booking happens with the operator or its booking app. AVwhere does not book rides or show live vehicle availability.

Find a ride on the mapOpen the map

Why is a service missing from Find a ride?

Only listings with confirmed public access appear there. Waitlists, invitation-only access, testing, and unverified access belong in Explore deployments.

The catalog is not exhaustive: a missing listing does not prove a service is unavailable.

Understanding the map

  • City marker: a representative location for a listing. Its colour identifies the operator. It is not a vehicle, a pickup point, or a promise of citywide coverage.
  • Numbered cluster: grouped listings; select it to zoom in. The number counts listings, not vehicles.
  • Dashed service area: approximate rider coverage, with its source and precision notes in the listing.
  • Operating or testing area: where vehicles operate or test. Public passenger access may differ; it is not a service area.
  • Facility: an office, terminal, or other operator site, separate from passenger-service listings.

AVwhere does not show live vehicle locations.

Each listing's Coverage section says how its outline was produced and how precise it is. Boundaries can lag behind the operator's own app, so check the app before you travel. The map legend names the symbols on the map now.

You don't need to share your location to browse the map.

Service statuses

Status, access, and supervision answer different questions. Status describes the deployment; access describes who can ride; supervision describes whether a safety supervisor is on board.

“Unsupervised” is not a safety rating or a promise of public access.

All 10 service statuses
  • PublicDocumented paid passenger service. Geography may be restricted.
  • Public previewPublic passenger rides advertised as a preview; paid commercial status not verified.
  • Limited accessSome members of the public can ride; invitations or staged onboarding restrict access.
  • WaitlistApplicants can join a list. Current passenger access has not been verified.
  • TestingOperator reports public-road testing. Does not establish passenger service.
  • PrivatePrivate employee or crew service; public rides not established.
  • PlannedOperator names a future market or plan. No current public rides asserted.
  • PausedVerified temporary pause of passenger service.
  • DiscontinuedVerified end of passenger service in the market.
  • UnverifiedConflicting or insufficient current evidence. Not presented as operational.
Who can ride

Each listing says who can book, apart from its status.

  • Anyone can ride: Open to the public through the booking app.
  • App booking advertised: Operator advertises booking in its app. Access details not independently confirmed.
  • Invitation only: Riders are onboarded in stages. You may need to be invited or wait for access.
  • Waitlist: You can sign up. Rides are not yet verified as available.
  • Employees only: Not open to the public.
  • No public rides: No passenger service is available to the public here.
  • Unknown: Access could not be verified.
Supervision

Recorded separately from availability: a supervised ride can still be open to the public, and an unsupervised one can still be invite only.

  • UnsupervisedRides run without a safety supervisor on board.
  • SupervisedA safety supervisor rides along.

Data & verification

Check the listing's own review date before planning a ride.

Catalog updated

  • Catalog updated: when the published coverage information last changed.
  • Listing verified: when that individual listing was checked against its sources. Each listing shows its own date under Sources & verification.

A catalog update does not mean every listing was checked that day.

Every listing links its official source. Where evidence is missing or conflicting, the listing says so: a status stays Unverified, a date shows as unavailable, and nothing is guessed to fill the gap.

Approximate boundaries keep their source and limitations. Fleet & trends figures keep their date, scope, and source, and say whether a number is an actual count or an operator's target.

The Data page shows the catalog in numbers: where the public can ride, fleets, rides, service areas, launches and the pace of news.

Accounts & saved operators

You don't need an account. Browse the map, listings, updates, and Help without signing in. Sign in to follow cities and operators, keep a passport, send images and reports, make calls, and choose a handle.

What does Save do?

It follows that operator. New published updates for your saved operators appear in the site's notification bell.

Saving from one city follows the operator everywhere, not only that city. To hear about one city instead, use its bell: see Alerts, passport & Call it. AVwhere doesn't send email or push alerts.

How do I manage or delete my account?
  1. Select your profile picture in the header, then Manage account.
  2. Open Security and choose Delete account, then confirm.

Once the deletion is processed, your saved operators, notifications, handle, and images and reports that haven't been approved are removed. Approved images and reports stay on their listings, credited to “a contributor”; their captions and notes stay too. See Rider contributions and the Privacy Policy to ask for removal.

What if sign-in isn’t available?

Everything public, including Help, the Terms, and the Privacy Policy, works without signing in. If sign-in doesn't appear or fails, reload the page and try again later; see Troubleshooting.

Rider contributions

Riders can add images to a listing and report what they see from the map. Everything is reviewed before anyone else sees it, and publication isn't immediate or guaranteed.

How do I add an image?
  1. Open a listing and choose Add an image. Sign in if asked.
  2. Choose an image, say what it shows, and add a caption and the date it was taken.
  3. Pick your credit, confirm you have permission to share it, and choose Send for review.
How do I report what I saw?

Press and hold a spot on the map (right-click on a computer) and choose Report something here, choose Report on a listing, or use the Report button beside the map. Then pick what happened:

  • I saw a vehicle: a robotaxi driving, parked or charging.
  • I rode here: where you were picked up, the app you booked in, whether anyone was in the driver's seat, the wait and the fare.
  • The app said available or unavailable at a spot.
  • Service hours I saw, ideally with an app screenshot.
  • Something on this listing is wrong, and what it should say.
  • An operator in a city not on the map, from vehicles you saw or news you read.

Only the kind and the place are needed; a note, up to three photos, a source link and a video link (a YouTube video, Short or a post on X) are optional. The link is checked as you paste it: videos whose owners don't allow them on other sites can't be added. The pin is kept to about 11 meters. Use my location asks your device once, only when you press it, and the location isn't kept apart from the pin.

How are reports shown?

An approved report appears in the listing's Rider reports, always labelled Rider-reported, not confirmed by the operator. Approved rides and app reports show as small diamonds on the map while their listing is open; sightings and new cities show as grey diamonds when you turn on Rider reports beside the map and zoom in to a city.

A report's video shows as a card with its title; it plays from YouTube, or shows from X, in their own player, only when you tap it. Nothing loads from YouTube or X before that.

Reports show for 180 days after the date seen. A report is one rider at one moment: it never changes a listing's status or draws a service area by itself. AVwhere may use it as a lead to check and update the data, and may note that on your report.

What is a handle?

A public name such as @robin_rides, chosen under Handle in your account. Contributions you choose to credit show your handle; your email and account name are never shown. Handles are reviewed first, and until yours is approved your credits show as “a contributor”.

Handles are 3 to 20 letters, numbers or underscores, starting with a letter. Operator and official-sounding names aren't allowed, so a credit can never read as an operator's statement. You can change an approved handle once every 30 days; the new one is reviewed too.

What should I send?

Your own vehicle photo, an app screenshot of the service area or hours, signage, or a pickup point relevant to the listing.

Crop or cover personal information first. Location and camera details embedded in the file are removed during upload, but names, faces, addresses, or anything else visible in the image or written in a caption or note are not.

Who can see it?

Reviewers see every submission. Approved images, reports and their photos become public, credited with your handle or as “a contributor”, as you chose.

Anonymous credit only hides your name publicly: while your account exists, the contribution is still linked to it internally. Photos are stored and delivered by Cloudflare.

Can an image be used to draw a boundary?

Yes. An approved app screenshot may become the source for an approximate service-area outline, with its source and limitations recorded on the listing.

Can I remove it?

You can withdraw a pending image or report, or delete a rejected one, from Your images or Your reports in your account menu. Rejected contributions are otherwise deleted 30 days after rejection.

Approved contributions may stay after you delete your account, credited to “a contributor”. To remove an approved image or report, or personal information in one, email Contact@avwhere.com with the listing link.

Alerts, passport & Call it

Optional extras for signed-in riders. Nothing here is needed to use AVwhere, nothing moves behind a sign-in, and nothing a rider says is shown as fact.

How do city alerts work?

Choose the bell beside a city in the map's list, or on a city card on the homepage. You'll get a notification in the bell when any listing there changes: a new service, a launch, a waitlist opening, a service ending, or an update that names it. If a city isn't on the map yet, search for it and choose Tell me: you'll hear if a listing appears.

Manage your cities and saved operators under Alerts in your account. Sharing a city sends a link that offers its alerts to the person you send it to; if you have a handle, they see who shared it. There's no reward for sharing.

What is “Since your last visit”?

When you're signed in, the map and Updates show one line when something changed since you were last here: cities you follow, updates for your operators, your reports that were applied. It doesn't show when nothing is new. Signed out, Updates counts what's new since this browser last showed it.

What is the passport?

A private collection of stamps under Passport in your account. Ridden: one per operator and city, from I've ridden this on a public service or an approved ride report. Spotted: one per operator and vehicle, from an approved sighting with your photo. Mapped: one per listing a report of yours changed. Drives and Called it add their own.

Every stamp says how it was earned. Rides you mark yourself say Self-reported, stay in your passport and your own cards, and never count anywhere public. “Held by 3% of passports” shows how rare a stamp is. There are no points, levels or leaderboards, and no stamp is ever limited-time.

How do recognitions and Trusted reporter work?

They come only from reports AVwhere reviewed, never from how many you send. First on the scene: your report of an operator in a new city came first, and the city is now on the map. Fact-checker: a correction of yours was applied. Eyes on the ground: approved sightings in three cities.

Trusted reporter comes after five applied reports with no rejection in 90 days. Your sightings and availability reports then show on the listing straight away, marked Provisional, until reviewed. A rejection, or AVwhere, ends it.

What is a community drive?

Now and then AVwhere asks riders in one city to check some listings, for a few weeks with real start and end dates. The card shows in that city on the map and on Updates. Reports approved during the drive earn its stamp. The summary afterwards gives counts and never names anyone.

How does Call it work?

Listings that are testing, announced, waitlisted or in a limited rollout ask: when will this open to the public? Pick a quarter; you can change it until the listing changes. Anyone can see the community's answer.

When the catalog records the listing opening to the public, every call resolves on its own. A right call earns a Called it stamp; a wrong one costs nothing. No money, no odds, no ranking of forecasters. Your record stays in your passport.

What does Helpful do?

It thanks the rider for an approved report. Only they see how many people found it helpful, and you can thank a report once.

What do share cards show?

A city's card, which anyone can share, shows its operators and their status from the catalog. Your passport, stamps and year in review make cards too. Cards never show your email, show your handle only if you choose, carry no photos you didn't take, and link to a city, never to you. Each card made is counted, without saying who.

What is the year in review?

Each December, riders with a stamp or a call can see their year in the passport: cities followed, stamps, reports applied and calls, with cards to share. AVwhere's own year, from the catalog's change record, shows on Updates for anyone.

Data access & partnerships

Everything on AVwhere is free to read. The map, every listing, Updates and the Data page with its charts and tables are open to everyone, and figures may be quoted with attribution to AVwhere.

How do I get the data itself?

The tables behind the Data page (listings, figures, updates, milestones and the full store) are available on request for research, journalism and commercial use: Contact@avwhere.com. Say what you need and how you will use it; most requests are answered within a few days.

The files the map itself loads are served to every browser to draw the map. They may be used for personal, non-commercial purposes with attribution; systematic, commercial or redistributive use needs a data licence, which is the same request.

Can I sponsor or advertise on AVwhere?

Yes: write to us. Sponsorship and advertising never affect which services are listed, their statuses or any figure, and sponsored placements are labelled as such. No operator pays to appear, and none can pay to be shown differently.

There is no paid tier. Data access is arranged by email: request access.

Troubleshooting

No results

Clear the search and filters, switch to Explore deployments, and check the spelling of the city or operator.

A missing listing doesn't prove an operator doesn't serve a place: the catalog is not exhaustive.

The map won’t load

Reload the page and check your connection. Content blockers, strict network filters, or a temporary outage at the map provider can stop the basemap from appearing.

If it keeps happening, email Contact@avwhere.com with your browser and device.

Sign-in or saving fails

Try signing in again, and allow this site to store data in your browser: blocking site storage can sign you out or stop saving from working. If the problem continues, email Contact@avwhere.com.

An image won’t upload

Use a screenshot or a JPEG under 40 MB, add a caption (up to 300 characters), tick the permission box, and try again.

Information looks wrong

Email Contact@avwhere.com with the listing's link, what has changed, and an official source if you have one. Each listing's address is in your browser's address bar when it is open.

Contact

Email Contact@avwhere.com for help, corrections, privacy requests, and image or copyright concerns.

For a correction, include the listing's link, what has changed, and an official source if you have one. For an image, include its listing link. Don't send passwords or other account secrets.

See also the Terms of Service and Privacy Policy.

Credits & licenses

Data

  • Several European shuttle and robobus markets were found through the European AV Landscape by the PwC Lab for Smart Mobility, Institute of Mobility at the University of St. Gallen, and PAVE Europe. Each was then checked against an official source.
  • Community-drawn areas for Apollo Go and WeRide come from av-map-data (© 2025 Jackson Lester, MIT licence).
  • Singapore stop positions come from OneMap (Singapore Land Authority).

Imagery

Map

Basemap © MapTiler & OpenStreetMap contributors. The required attribution also stays on the map itself.